Our Privacy Policy

Shaddock Real Estate is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us, our website, and our services.


1. What Personal Information We Collect
We may collect information such as:

  • Your name, address, phone number and email address
  • Proof of identity (e.g. driver’s licence, passport)
  • Financial information (for tenancy applications, sales, or property management)
  • Employment and rental history (for tenancy applications)
  • Property ownership details
  • Any communications with us (via email, phone, online forms, or in person)


2. How We Collect Personal Information
We collect personal information directly from you when you:

  • Enquire about or inspect a property
  • Apply for a tenancy or to purchase a property
  • Engage us to sell, lease, or manage a property
  • Subscribe to our mailing list or submit a website enquiry


We may also collect information from third parties, such as: 

  • Referees and previous landlords/employers (for tenancy applications)
  • Publicly available sources (e.g. council or title records)
  • Service providers conducting reference checks

 
3. Why We Collect and Use Your Information
We collect and use your personal information for purposes including:
 
Processing tenancy and property applications
Managing rental properties on behalf of landlords
Facilitating sales and purchases of property
Responding to enquiries and providing property information
Complying with legal obligations under real estate and tenancy laws
 
4. Disclosure of Personal Information
We may disclose your personal information to:

  • Landlords, tenants, buyers and sellers involved in transactions
  • Tradespeople and contractors engaged for property maintenance
  • Financial institutions and insurers
  • Government agencies (when required by law)
  • Third-party service providers (IT, marketing, referencing, cloud storage)
  • We will not sell your information to third parties.

 
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Information may be stored in electronic or hard copy form and is protected by secure systems and restricted access.
 
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To do so, please contact us (see details below).
 
7. Website and Online Privacy
When you visit our website:

  • We may collect non-identifying information (such as browser type, pages visited, and time spent) for website performance purposes.
  • Our site may use cookies to improve user experience. You can disable cookies in your browser settings, but this may affect website functionality.
  • Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

 
8. Overseas Disclosure
Some third-party service providers (e.g. cloud storage, IT support) may store or process information overseas. Where this occurs, we take steps to ensure your information is protected.
 
9. Complaints
If you have concerns about how we handle your personal information, you can contact us directly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.
 
10. Contact Us
For questions about this Privacy Policy or to access/correct your personal information, please contact us.